Our returns period is 30 days for a full refund and 60 days for a credit note. Simply return your item in its original condition and packaging, and we’ll process your request swiftly.

For more details, visit our Returns Policy.

Yes, you can exchange your item. If you wish to return a product that is not defective and is outside the seven-day cooling-off period, you have up to 60 days from the date of delivery to do so. The item must be in unused condition and, where practicable, with original packaging.

Upon receiving the returned product, we offer the option to choose a replacement product of the same purchase price or issue a voucher for the price of the returned product.

For more details, visit our Returns Policy.

​Yes, we offer a collection service.

To arrange a collection, please contact us via email at sales@bathroomshopuk.co.uk or by telephone at 01924 267717 (Monday to Friday, 09:00 a.m. to 5:00 p.m.).

Our team will provide you with detailed information and assist you in scheduling the collection.

Please note that collection services may be subject to additional charges and availability.

Yes, you have the right to cancel your order within 30 days following delivery.

To initiate a cancellation, please contact us either in writing or by calling our customer service team at 01924 267717.

Please be aware that certain products may be non-returnable or non-refundable, such as glass items. Additionally, some items may incur a restocking charge, especially non-stock or direct shipping products.

We recommend reaching out to us to confirm if your product is subject to any restocking fees and, if so, the applicable percentage. For comprehensive details on our cancellation policy, please refer to our Terms & Conditions.